Cancellation and refund policy

Last updated: 19 October 2026

This policy covers courses bought in the OneCampus app. OneCampus is a product of Hills.

All course purchases are final

Each course page shows what's included, the price and the access period before you pay, and access starts straight away. For that reason we don't give refunds once a course has been bought, including for a change of mind or for not using the course.

When we do refund in full

• You were charged twice for the same course.
• Money was taken but the course did not appear in your account within 24 hours, and we can't fix it.
• We remove a course you paid for before your access period has ended.

How to ask

Email admin@onecampus.space within 7 days of the payment, from (or mentioning) the email you sign in with. Include the course name, the payment date and the payment or UPI reference number. We reply within 2 working days.

Approved refunds go back to the original payment method (card, UPI, net banking or wallet). Banks usually take 5–7 working days to show the money.

Failed payments

If money left your account but the payment shows as failed, it is reversed automatically by your bank and Razorpay, usually within 5–7 working days. If it isn't, email us with the reference number.

Cancellation

Course payments are one-time: there are no subscriptions or automatic renewals, so there is nothing to cancel.

School fees

School fees paid in OneCampus go directly to your school's own account. Ask your school about fee refunds.